Frequently Asked Questions (FAQs)
1. What is MoVira?
MoVira is a next-generation global rideshare platform founded in Tulsa, Oklahoma, designed to redefine how the world moves.
Our mission is simple – make rides safer, smarter, and fairer for both riders and drivers.
Riders enjoy lower, transparent fares because MoVira does not collect commission on rides.
Drivers keep 100% of their fares (minus a small Stripe fee) while benefiting from a clean, fair system built for long-term growth.
2. How do I sign up?
Download the MoVira Rider or MoVira Driver app from the Apple App Store or Google Play Store.
- Riders: sign up using a verified phone number or email.
- Drivers: complete registration, upload required documents, and go through verification.
3. What documents do drivers need?
To ensure safety and compliance, every MoVira driver must upload:
- Driver’s License
- Vehicle Registration
- Auto Insurance
- Vehicle Inspection Report
All documents are reviewed and verified before approval.
4. How does MoVira pricing work?
MoVira uses AI-powered dynamic pricing that adjusts based on distance, time, and real-time demand.
Your full fare estimate is always shown upfront – no hidden charges, no inflated commissions, no tricks.
5. What is surge or peak pricing?
During high-demand hours, prices may rise slightly to encourage more drivers to get on the road.
This helps reduce wait times and ensures reliable service when you need it most.
6. How does MoVira ensure safety?
Safety is central to the MoVira experience.
MoVira provides:
- TruDiligence background screening
- Verified vehicle documents and inspections
- GPS tracking on every trip
- In-app VOIP calling (your number stays private)
- A unique Safety Code verified by both rider and driver before the ride starts
- 24/7 in-app support
7. How do I report a problem or contact support?
Open the app and select Help or Report an Issue.
You can also email support@movira.llc – our support team will respond promptly.
8. Can I cancel a ride?
Yes.
- Riders may cancel before pickup (fees may apply depending on driver travel time).
- Drivers may cancel when unavoidable.
- We encourage polite communication through the in-app call or chat.
9. How do payments and payouts work?
MoVira uses Stripe for secure and reliable payments.
- Riders pay using credit cards, debit cards, or digital wallets.
- Drivers receive instant or scheduled payouts directly to their bank accounts via Stripe Connect.
Drivers keep 100% of their fare (minus tiny Stripe processing).
10. Do MoVira drivers need a subscription?
Yes. MoVira operates a simple driver subscription model to provide full platform access and zero commissions.
Subscription activation and management are handled outside the app for security and compliance.
With an active subscription, drivers receive:
- Full access to the MoVira platform
- Zero commissions
- 100% of fares (minus Stripe fees)
- Fast payouts
- A clean, predictable earning structure